Responsibilities:

• Data management for external and internal customers.

• Shipment handling from an operational perspective.

• Customer maintenance.

• Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the processes and procedures that need to be applied.

• Manipulates and formats data to meet internal customer needs constantly.

• Extracts data from existing databases and calculates KPIs based on business rules.

• Documentation maintenance for existing processes, reflecting process changes or clarifications.

• Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs).

• Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations).

• Flexibility in approaching and solving problems for improving the quality and the services provided.

• Document handling in relation to export shipments.

• Coordinate internal processes for export shipments

• Create good relationships internally - also with Schenker colleagues in other countries.

• Creates tickets in the ticketing platform to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.

Qualifications:

• 2 years of experience in operations or a related role.

• Experience with Microsoft Office Suite.

• Basic knowledge in MS Office and Customer Relationship Management tools (Sales Cloud, Excel, Word, Outlook, Databases, etc.).

• Fluent spoken and written English (academic qualification preferred).

• Other foreign language – Fluent spoken and written (only if required by the country/business partner the sales reporting service is offered to).

• Availability to travel for trainings, new scope transitions, and/or business reviews.

• Good presentation skills.

• Excellent time management and task organizing abilities.

• Ability to work effectively in a customer/service-driven environment, both individually and as a team player.

• Ability to handle multiple tasks at the same time.

• Proactive attitude identifying possible issues and corresponding solutions, including implementation of the solutions.

• Initiative spirit for continuous improvement of processes, quality, and efficiency.

• Internal motivation, enthusiasm, attention to detail, focus on delivering results.

• Basic knowledge in creating and handling multiple work tickets.

• Excellent communication skills (written and verbal), for direct and/or virtual collaboration with team members or business partners.

• Basic knowledge in the logistics field (transportation types, transit times, shipper vs consignee).

• Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package

• Annual performance-based bonus

• Meal tickets, Cultural vouchers

• Rewards & Recognition Program, Referral and Relocation bonuses

• Christmas and Easter bonuses

• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)

• Private medical subscription with family discounts (children, spouse/ life partner)

• 4 short days per year (Leave Office Very Early)

• Birthday day off

• Extra vacation days based on seniority

• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network

• E-Learning platform for continuous learning

• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

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