Ocean Training and Support Expert

Responsibilities:

• Localize global training material where required, aligned with global standards;
• Provide regular onboarding, refresher, and skill-up training for ocean staff and supervisors related to processes and systems (P&S) and ocean freight forwarding;
• Provide process specific training beyond system functionality under guidance of regional P&S for major system deployments and global initiatives/projects;
• Aligned with global standards, regularly execute assessment of the skill & knowledge gaps and take actions to address them within ocean freight operations, while maintaining close cooperation and alignment with the local business units;
• Actively contribute to knowledge and best practice sharing across the global P&S community and relevant platforms;
• Contributes to the creation and maintenance of ocean training material;
• Support in investigating and resolving escalations and process challenges;
• Raise and track support tickets for SSC/clusters beyond simple service requests;
• Serves as the first point of contact for end user questions and issues beyond simple service requests;
• Acts as first level of support issue as part of a global expert network;
• Builds and maintains excellent working relationships with internal (within SSC) and external (outside SSC) stakeholders;
• Expert in operating systems used (e.g. TANGO, Tapas).

Qualifications:

• 5 years previous work experience in logistics, with at least one year of supervisory, coaching, or trainer-like experience;
• Good understanding of the business process context and operational environments in global freight forwarding;
• Good understanding of ocean support processes;
• Bachelor’s degree in related technical / business areas or equivalent and relevant work experience;
• Result oriented, self-motivated, flexible, and resilient;
• Strong analytical and problem-solving skills;
• High attention to detail and sense of accuracy;
• Excellent communication skills (both written and verbal);
• Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity;
• Excellent understanding of the operating systems used in the team (e.g. TANGO, Tapas);
• Experienced in MS Office (Excel, Word, Outlook, Power Point etc.);
• Fluent spoken and written English (academic qualification preferred).

Your aspirations are our priority.

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! 

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. 

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.