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  • Customer Service

    Invoice & Billing Associate

    Locație

    Bucureşti, Bucharest, România

    Career Level
    Profesionisti
    Tip de angajare, Tip de muncă
    Norma intreaga
    Data publicării, număr ID
    , 569773
    • Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
    • Applies the process and procedures according to business needs for all departments in scope
    • Create and distribute sales invoice 
    • Receive and register purchase invoice 
    • Ensure that purchase invoices and sales invoices are correct and according to valid rates through the Transport Management System 
    • Report and follow up on deviations between expected and actual costs with Control Tower 
    • Initiate corrective action and inform Control Tower to take care of corrective actions in case of deviations in invoices 
    • Register, control and account-code supplier invoice information in adherence with internal policies
    • Ensure and control carrier/vendor payments on time– responsible for preparing accurate invoice payments before payment release
    • Invoice the customer for services rendered
    • Review and correct invoices to customers where needed based on input from Control Tower 
    • Supports Control Tower to validate invoice discrepancies with customer
    • Monitories the invoicing and the timely collection of payments
    • Preparing monthly feedback reports on payment collections 
    • Keeping records of invoices, deposits, and all correspondence regarding payment collection

    • Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs)
    • Support on the analysis and intervention plans for addressing the deviation of business results from the KPIs
    • Close collaboration with the Team Manager and applies promptly updates related to the delivery of the daily tasks/ work process
    • Respects the performance, quality, and timeliness criteria, continuously striving for quality and service improvement
    • Handles other projects related tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader.
    • Responsible for identifying functional training and development needs within the department. Carry out assessments of the skill levels, knowledge, and training needs of the employees in their respective department
    • Responsible for optimizing and coordinating an effective onboarding functional training program inside her / his department. Responsible for knowledge management within the team
    • Responsible for supporting the DTP creation and maintenance and documenting internal controls in support of auditing team, in partnership with the Team manager
    • Contributing to continuous improvement initiatives to optimize service quality
    • On a need basis, able to provide back-up for all in-scope activities, including selected Team manager tasks

    •Work experience in Shared Service industry, passion for service excellence and a commitment to be the best through attentiveness and responsiveness to the needs of our internal customers. 
    •3 years’ experience in accounting processing activity and/or controlling is a plus
    •Flexibility to react quickly and effectively on changing requirements and opportunities
    •Strong MS Office skills especially Excel and PowerPoint, Navision as a plus
    •Excellent time management and tasks’ organizing abilities
    •Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners
    •Fluent spoken and written English
    •Other foreign language – at least B1 level, speaking and writing (only if required by the country/ business partner of the process)
    •An eye for detail along with excellent analytical skills 
    •Ability to work effectively in a customer/ service driven environment, both individually and as a team player
    •Initiative spirit for continuous improvement of the processes, quality and efficiency
    •Internal motivation, enthusiasm, attention to detail, focus on delivering results
    •Good understanding of training and knowledge management processes, principles and practices

    Your aspirations are our priority. Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. At DB Schenker GBS Bucharest, your success is what matters to us.
    Join us and discover what matters to you: Attractive Compensation Package Annual performance-based bonus Meal tickets, Cultural vouchers Rewards & Recognition Program, Referral and Relocation bonuses Christmas and Easter bonuses Recognition of colleague improvement ideas (Ideas4SGBS) Health & Well-being: Hybrid or remote work options (location-dependent) Private medical subscription with family discounts (children, spouse/ life partner) 4 short days per year (Leave Office Very Early) Birthday day off Extra vacation days based on seniority Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc) Volunteering opportunities within the organization Personal & Professional Development: Mentoring program with access to Schenker Worldwide network E-Learning platform for continuous learning Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.

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