Senior Collector with German

Responsibilities:

• Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
• Dunning & Collections Management for all levels of portfolio complexity;
• Communicate with customer both verbally and in written to ensure timely collections of company receivables;
• Make recommendations for account hold/blocks based on credit status, account balance and customer’s payment habit;
• Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes;
• Designs root cause analysis on major issues and incidents;
• Leads improvement projects derived from incidents roots cause analysis and escalations;
• Executes account reconciliation;
• Executes and documents internal controls in support of audit team;
• Assists with financial and tax audits;
• Accurate and consistent usage of collections specific systems;
• Support performance and process reviews, for internal and external customers by providing root cause analyses and preventive action plan;
• Trains and coaches new Joiners on the job, acting at the same time as the go to expert for critical situations/escalations;
• Acts as a change management agent for the entire team;
• May act as SPOC for ICS, DIB, IT, Processes and any other cross team critical assignments and projects;
• Be compliant with all SGBS process and policies;
• Performs other duties as assigned by direct superiors and managers.

Qualifications:

• Bachelor’s degree preferred;
• Minimum of 2 years of B2B collections experience;
• Previous experience in working with ERP, SAP FI module is a plus;
• Advanced German and English level (min B2);
• A second foreign language as per Job requirement (min B2)
• Advanced knowledge of Microsoft Office package (Excel, Word, Power Point, Outlook etc.);
• Customer oriented attitude;
• Strong communication skills, both verbal and written;
• Ability to work independently and adapt to a fast-changing environment.
• Strong negotiation and persuasion skills
• Time management skills
• Attention to details and accuracy
• Self-motivated, enthusiastic, meticulous and result-oriented
• Ability to organize, plan and transfer knowledge to new joiners or team members, based on the needs
• Intercultural knowledge and sensitivity, as well as strong service culture
• Ability to collaborate with other departments/ stakeholders to reach the targets

Your aspirations are our priority. Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

• Annual performance-based bonus
• Meal tickets, Cultural vouchers
• Rewards & Recognition Program, Referral and Relocation bonuses
• Christmas and Easter bonuses
• Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

• Hybrid or remote work options (location-dependent)
• Private medical subscription with family discounts (children, spouse/ life partner)
• 4 short days per year (Leave Office Very Early)
• Birthday day off
• Extra vacation days based on seniority
• Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
• Volunteering opportunities within the organization

Personal & Professional Development:

• Mentoring program with access to Schenker Worldwide network
• E-Learning platform for continuous learning
• Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.