Supervisor - Customer Services

• Focus on abnormal case and give suggestions for CS daily operation if need.
• Provide supervision to customer service staffs to ensure the handling procedures as laid down for the customer are properly followed.
• Lead, motivate and supervise customer service clerks to ensure their performance is aligned to stipulated standards.
• Manage the allocation of appropriate resources and commitment of staff to achievement the objectives and targets.
• Coach and appraise customer service clerks on their daily tasks with particular emphasis on processes and systems, and achievement of individual and departmental performance targets.
• New CS training, work arrangement, emphasis on processes and WMS.
• Work with account team to check the monthly billing.
• Trouble shooting for any urgent of special case during daily operation.

n Diploma or equivalent, preferably in Logistics or Supply Chain Management

n 3 years of experience in third party logistics operations in which at least 1 year of experience in supervisory level