Land Transport Coordinator

Job responsibilities:

• Guide and support all functions in DB Schenker for land transport and customs-related requirements
• Collaborate with customers on daily basis to check and verify the shipping docs for customs clearance
• Ensure billing is done timely and accurately
• Co-ordinate with trucking team to get delivery done smoothly
• Support the functions and business units and monitor their operative tasks to ensure legal compliance with land transport, customs and other regulations
• Ensure compliance with country subcontractor management policies and procedures
• Perform internal reviews of adherence to global and country standards as well as customer SOPs with regards to land transport, customs brokerage and related taxes at BU level.
• Ensure that the KPIs are being achieved by the subcontractors
• Work with suppliers to improve their service if KPIs are not being met
• Support Sales, Air, Ocean and Logistics functions in selling Land Transport and Customs Services by providing expert know-how in sales and tender processes. 

Requirements:

• Bachelor’s degree in any field 
• 2-3years experience of Customer Service Coordinator in Land Transport of Freight Forwarder industry or Fresh graduate enough to apply 
• Good command of English, Chinese is a plus
• Good computer skill especially Microsoft office Word, Excel, Power Point
• Good communication skill, efficiency in time management, high accuracy and patience and problem-solving skill
• Good Team player and interpersonal skill

The incumbent would report under Land Transport Department. The primary function of the work-stream and of the role of Land Transport Coordinator is responsible to operate the Land Transport operations to ensure in the delivery best-of-class service to internal and external customers.