Customer Service Specialist (Airfreight)

Join our team as a Customer Service Specialist – Airfreight!

Are you ready to take on a dynamic role in the fast-paced world of airfreight? We're looking for a Customer Service Specialist to join our team in Bristol. In this role, you'll provide efficient and proactive service to all our air export customers and ensure exceptional customer satisfaction.

Location: Bristol, UK
Working Hours: Monday to Friday, 9:00am to 5:30pm

What will you be doing?

• Coordinating collections from vendors.
• Preparing export documentation in compliance with UK HMRC regulations.
• Producing shipping documents using our TANGO operating system
• Managing post-flight updates, job file invoicing, and cost control.
• Overseeing the department email inbox and addressing queries.
• Ensuring rates are accurately entered into TANGO for auto-rating.
• Adapting to customer needs and finding alternative solutions to operational challenges.

About you

• Industry Expertise: Proven experience in handling imports and exports within the logistics or airfreight industry.
• Customer-focused: You strive to meet and exceed customer expectations.
• Organised: You can manage multiple tasks efficiently with attention to detail.
• Proactive: You anticipate challenges and address them effectively.
• Collaborative: You work well in a team environment and communicate clearly.
• Tech-savvy: You have experience using operational systems.
• Problem-solver: You can think on your feet and adapt to unforeseen circumstances.

What We Offer

•    Pension scheme (up to 6% employer contributions)

•    Private healthcare

•    Career paths and development opportunities 

•    20 days holiday + day off for your birthday.

•    One day paid volunteering per year.

•    Extensive fitness and well-being programme

Next Steps

Apply now by following the provided links and attaching your CV. 

At DB Schenker, we celebrate and value our diverse workforce. We are committed to further enhancing diversity and welcoming applicants of all genders, ages, abilities, nationalities, religions, and sexual orientations.

Please be aware that candidates will be subject to necessary right-to-work checks for the UK, a 5-year referencing process and a criminal records check.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.