Customer Service - Export, Air Freight

•    Work closely with operations and other teams within the project to meet customers’ requirement and solve daily operational issue.

•    To keep day-to-day correspondence and communicate between customer ，oversea offices and shipper/consignee. Provides information and documentation to others timely.

•    Timely respond to customer’s queries or request on daily operation.

•    Coordinate with related team for booking space and picking up cargo.

•    Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as first flight and second lighted and ETA.

•    Relay brand-new government relevant policies and customs regulations to customer.

•    Verified sales quotation in company system when book the shipments.

•    Ensure the accuracy of system transactions and documents creation.

•    Offer pre-alert to related parties

•    Issue invoice for local charges overseas timely and accurately.

•    Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.

•    Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling. 

•    Provide reports and statistic according to customers’ requirements.

•    Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.

•    Perform any special duties / projects as assigned by the management.

•    At lease 3+ years’ experience with forwarding company, trading company or relevant business industry.

•    Well-known the whole operation process.

•    Good air freight knowledge and background

•    College degree or above.

Enhance on high quality services focus on customers’ expectation, with timely, efficiency and providing accuracy information to minimize customer complaints.