Senior Executive - Customer Service, Airfreight CAN

* Provide timely response to customer's queries or requests on daily operations

* Provide proper solutions to customer if any urgent case happen

* Trouble shooting

* Daily and monthly documentation filling

* Prepare Daily / Weekly / Monthly Reporting as required

* Billing and Payment collection and follow up

* KPI Measurement, reporting, analysis and continuous improvement

* Attendance of review meeting with Customer/ plant, Carrier, customers' suppliers and relevant if required

* Perform any special duties or projects assigned by Management.

n College degree or above

n Good command of English, spoken and written

n Telephone skills

n Conflict resolution and emergency handling skills

n Technical Skills (Telephone and Order Booking systems preferable)

n Communication skills - spoken and written

n Negotiation and interpersonal skills

n Proficient in using PC software (MS Windows)

n 4 years of experience in a related capacity for an international freight forwarding company

n Experience in quality management system such as ISO and COPC-2000 (preferred)

n Knowledge of International Trade and relevant laws, regulations, policies and procedures

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.