Sales Support Team Manager

Responsibilities:

• Responsible for achieving their team’s KPIs.
• Responsible for complying with their team’s SLAs.
• Monitors and supervises all activities performed by team members.
• Planning, coordinating, and organizing team activities and ensuring business continuity.
• Ensures the correct implementation of all team activities, monitors performance, including quality of processes, and proposes efficiency improvements, mitigation actions or prevention measures where required.
• Ensures compliance with procedures and internal regulations within their team.
• Ensures efficient and constructive communication with all stakeholders and team members.
• Motivates and identifies the potential professional development of their team members.
• Involved in the performance management cycle by setting targets and performing regular evaluations with the team members.
• Responsible for year-end performance evaluation of their direct reports.
• Acts as a representative for their team/teams and assigned processes within the company in relation to other stakeholders.
• Prepares & distributes necessary performance & activity reports depending on stakeholders` request and/or direct upper management.
• Ensures vacation planning for their team/teams.
• Ensures that the team is effective in understanding relevant customer needs and providing accurate spot quotes to customers based on their specific requirements.
• Supports the team on any questions, issues or discrepancies related but not limited to customer requirements, process implementation, spot quote-requests, -submissions, or -rates.
• Creates activity reports to monitor spot quote process performance and has a proactive approach proposing and coordinating the implementation of process optimization ideas.
• Coordinates the team to ensure timely processing of spot quote requests from partnering global teams.
• On a need basis, supports the team operationally by directly handling spot quote requests.

Qualifications:

• Solid experience in spot quoting or pricing in air freight or a related industry 
• Solid knowledge of the logistics industry (e.g. transit time statuses, Incoterms); 
• Solid accounting knowledge (charging consolidation; different types of charges) 
• Experience as team lead or team manager; people and operational management expertise; project management expertise.
• Excellent ability to react quickly and effectively on changing requirements; excellent ability to ensure team delivery and performance against deadlines and multiple priorities.
• Excellent time management and tasks’ organizing abilities
• Excellent ability to work effectively in a customer/ service driven environment, both individually and as a team player
• Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions; continuous improvement initiative 
• Exceptional communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners
• Excellent presentation skills
• Very good experience with the relevant software tools (MS Office - Excel, Word, Outlook, etc.)
• Fluent spoken and written English (academic qualification preferred)
• Internal motivation, enthusiasm, attention to detail, focus on delivering results.

Your aspirations are our priority.  

Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!  

As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.   

At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you:

Attractive Compensation Package:

•    Annual performance-based bonus

•    Meal tickets, Cultural vouchers

•    Rewards & Recognition Program, Referral and Relocation bonuses

•    Christmas and Easter bonuses

•    Recognition of colleague improvement ideas (Ideas4SGBS)

Health & Well-being:

•    Hybrid or remote work options (location-dependent)

•    Private medical subscription with family discounts (children, spouse/ life partner)

•    4 short days per year (Leave Office Very Early)

•    Birthday day off

•    Extra vacation days based on seniority

•    Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)

•    Volunteering opportunities within the organization 

Personal & Professional Development:

•    Mentoring program with access to Schenker Worldwide network

•    E-Learning platform for continuous learning

•    Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.