Transport damage

If your goods have been damaged or lost, please proceed as follows:

• Externally visible damage to goods / packaging and losses must be noted in detail immediately upon delivery. This can be done on the hand scanners or on the delivery note.
• Depreciation on the delivery note must also be confirmed in writing by the delivering driving personnel.
• In the event of concealed damage, DB Schenker must be informed of this in writing without delay, at the latest within seven days.

Official claim

All claims must be submitted in writing in the form of a claim invoice and must include a claim amount.

Remember to include the following documents:

• Proof of value of goods (e.g. purchase or commercial invoice).
• descriptive photos of the damaged / lost shipment
• Weight of the damaged / lost packaging unit

For us to be able to assign your claim to one of our transports, please also note the waybill number, STT number or our claim number on your claim invoice.

Your claim invoice should also contain a payment reference and the bank details.
We ask that you prepare your official claim in accordance with § 1 of the German Value Added Tax Act without VAT, as this is not a process in which added value is created. 

eClaims

From now on, you can also submit your claim online with or without registration.

To register in eClaims, please contact your local office.

Without registration continue here: Public eClaims