Hitta exakt det du letar efter

  • Välj plats och språk

  • Data/IT

    Service Desk Agent with English and Polish

    Plats

    Warszawa, Masovian, Polen

    Karriärsnivå
    Akademisk examen | Yrkeserfarna | Specialister
    Typ av anställnig, Yrkeskategori
    Heltid
    Publiceringsdatum, id-nr.
    , 381206

    Responsible for managing the first level support in the IT Service Desk. Ensure that first level support activities follow agreed procedures that tickets are being identified, registered, and categorised into incidents and service requests. The Service Desk Analyst gathers information to enable incident resolution, promptly applying corrective actions, deliver standard services (request fulfilment) and forwarding within the incident process to subsequent responsibilities.


    Tasks:


    • Responding to first level support requests via multiple sources such as phone and email. Capturing call data into the incident management tool
    • Communication with IT Users in a courteous and professional manner
    • Diagnoses client problems relying on checklists and training
    • Identification of recurring problems and notification of team members
    • Assisting in the resolution of application, hardware, and software problems
    • Awareness of service level agreement targets
    • Communicates service procedures to IT Users
    • Escalate when necessary to line management
    • Track incident status and inform users regarding status
    • Get approval for incident resolution / request fulfilment from user
    • Resolution of complex incidents and incidents not only resolvable by SOP’s
    • Knowledge sharing in a team
    • Qualified IT specialist (apprenticeship)
    • Basic knowledge of hardware, software, and platforms
    • Fluent level of language English and Polish
    • Customer Service mindset
    • Basic ITIL knowledge
    • Hybrid Mode of work

    Fördelar:

    Professional Development

    We’re strong believers in continual training and development for our people. After all, your success is our success.

    Work-life Balance

    Our vacation and leave policies reflect our belief in proper work-life balance.

    Working Internationally

    See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

    Medical healthcare package

    Private medical healthcare offers various packages for you and your family.

    Sport Card

    Sport card gives you free access or discounts to many sport objects.

    Life insurance

    Life insurance for you and your family members.

    Holiday Bonus

    If you take a two week continuous holiday, you can apply for the special bonus.

    Pension Program (PPE)

    PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

    Annual Bonus

    Depending on company results we offer you annual bonus.

    Language Courses

    We offer you a possibility to improve your language skills.

    At DB Schenker Technology Center, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.




    Godkännande Cookies och datainsamling

    Vi använder cookies för att förbättra och utveckla vår hemsida med hjälp av bland annat Adobe Analytics. Läs mer eller avregistrera dig under integritetspolicy.

  • Cookies och spårning

    Cookies är textfiler där din personliga data kan lagras. Här har du möjligheten att ta ett informerat beslut för- eller emot cookies.

    Vår integritetspolicy finns där för dig, så att du ska kunna ta del av den data som samlas in genom cookies på vår hemsida. Så att du kan ta ett beslut utifrån korrekt information. Du kan alltid ändra dina inställningar när det gäller cookies hos oss.

    Mer information hittar du under integritetspolicy.