Executive - Customer Service

* Work closely with operations and other teams within the project to meet customers' requirement and solve daily operational issue.

* To keep day-to-day correspondence and communicate between customer ，oversea offices and shipper/consignee. Provides information and documentation to others timely.

* Timely respond to customer's queries or request on daily operation.

* Coordinate with related team for booking space and picking up cargo.

* Check on customs clearance documentation, monitor the clearance status Confirm with booking agent for detailed flight information, such as first flight and second lighted and ETA.

* Relay brand-new government relevant policies and customs regulations to customer.

* Verified sales quotation in company system when book the shipments.

* Ensure the accuracy of system transactions and documents creation.

* Offer pre-alert to related parties

* Issue invoice for local charges overseas timely and accurately.

* Track and trace shipments where necessary, i.e. critical orders, delayed orders etc. and communicate progress internally and to customers.

* Liaise with domestic and overseas colleagues and local clients to ensure a smooth air freight shipment handling.

* Provide reports and statistic according to customers' requirements.

* Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.

* Perform any special duties / projects as assigned by the management.

• At lease 3+ years' experience with forwarding company, trading company or relevant business industry.
• Well-known the whole operation process.

• Good air freight knowledge and background

• College degree or above.
• Excellent typing skill
• Computer literate, familiar with software usage of Office Word, Excel, Outlook, PowerPoint.
• Good command of written and oral English.