Ensures that incidents and problems are handled according to agreed procedures and standards.
Investigate escalated incidents to responsible service owners and seek resolution.
Facilitates recovery, following resolution of incidents.
Ensures that resolved incidents are properly documented and closed.
Analyses causes of incidents and problems and informs service owners to minimize the probability of recurrence and contribute to service improvement.
Analyses metrics and reports on the performance of incident and problem management process
Enables development of problem solutions
Coordinates the implementation of agreed remedies and preventative measures.
Analyses patterns and trends
Lead functional initiatives.
Communication Management with all involved parties and stakeholders

Preferred Minimum bachelor’s degree, Logistics, Computer Science, or related disciplines.
Profound IT service management experience for at least 3 years, preferably in the logistics environment
IT Infrastructure Library (ITIL) qualification is required.
Desired experience with Agile Teams and DevOps
Strong organizational and multi-tasking skills
Customer and service orientation
Strong interpersonal skills and ability to work effectively across diverse organizations, groups, and functions.
Flexible thinker able to operate in a changing environment.
Team player with very good communication skills
High system affinity and challenger mentality
Proven presentation skills
Fluent Business English (written and spoken)
Excellent MS Office skills (Word, Excel, PowerPoint, Power BI, Outlook, Visio, etc.)
Willingness to sometimes travel.
Strong leadership skills, open-mindedness, intercultural competence, global mindset, strong communication skills, solution orientation, motivation, willingness to learn, and flexibility.

Benefits:

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Medical healthcare package

Private medical healthcare offers various packages for you and your family.

Sport Card

Sport card gives you free access or discounts to many sport objects.

Life insurance

Life insurance for you and your family members.

Holiday Bonus

If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)

PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus

Depending on company results we offer you annual bonus.

Language Courses

We offer you a possibility to improve your language skills.

Take full responsibility for processing and coordination of appropriate and timely responses to incident reports, root cause analyses, and major incidents including channeling requests for help to appropriate teams for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration for the digital products and services of the Global IT&D Land and Digital Solutions (GILDS) enterprise function ”Service Management & Support in line with the IT&D strategy in a cost-efficient and effective manner.

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