Customs Supervisor II

Supervises and develops a highly motivated and executing team in the Customs Brokerage department for proper handling of all goods imported to the United States, and activities at station level or an assigned area. Activities include customer service, Customs transactions, including entry and FTZ, and compliance support. Understand organizational goals and customer objectives and process to meet these. Provide guidance to employees according to established policies and management guidance. Administer company policies yet recommend changes to unit or sub-unit policies. Tasks & Responsibilities: • Plans, implements, and supervises operation plan to ensure compliance with CBP regulations, responds to any deviations of the process and communicates exceptions and resolution suggestions to appropriate management • Frequently interacts with team, outside customers, and/or functional peer groups at various management levels. Interaction normally requires the ability to gain cooperation of others, and conducting presentations of technical information concerning specific projects/schedules, etc. • Develops team atmosphere focused on internal and external customer service and drives performance to ensure required levels of productivity and organizational objectives are met • Selects, places, and trains staff and define specific job assignments within specialty teams • Monitors and maintains working knowledge of brokerage teamwork activity, balance capacity and workload, while seeking improvement in the process and team efficiency • Manages operational reporting / exception reporting to ensure timely and accurate processing, issue resolution and timely submission of all customs activities. • Reviews files to ensure the documents are properly organized, and shipment notes are timely, accurate and informative • Supports brokerage functions such as classification, entry of goods, filing entries with CBP, bond cancellations, customs inspections and release of shipments • Possesses strong knowledge and understanding of Partner Government Agency, interprets Customs regulations for applying correct classification to imported products • Monitors timely account set up, client profiles; including regular review to ensure proper maintenance and central location along with client written instructions, CF28s/29s, etc., and billing activities; including but not limited to cost control, statement processing and Customs duty discrepancy • Supports entry compliance including file audit and review, adherence to CBP and partner government agency laws and client requirements, release of bonded cargo, timely and accurate payment of duties, post entry activities, and related CBP requests. • Assists with post entry activity and ensure timely submission to CBP and associated tracking through final closure. • Performs audit activities as needed in accordance with Schenker, governmental regulatory and client requirements and ensure action plans are developed and implemented. Deliverables & Achievables: • Filing of custom entries on all goods, maintain data integrity of process tools and assure pre-filing of all entries within company guidelines • Operational KPI performance to meet or exceed Schenker expectations

Details/Specification/Explanation of the role specific skills Business Skills: • Analysis of situation or data • Exercise judgment of procedures and policies to determine appropriate action • Act as advisor to team as required to meet schedules or resolve problems • “Customer First” focus, collaborating with and advising clients to support their objectives Special Knowledge: • Customs brokerage license is required. FTZ knowledge/experience is preferred. • Understand results and impact of erroneous decisions or delays in process on internal and external customers • Significant technical experience in import operations, customs and participating governmental agency regulations required. • Strong classification skills and associated regulatory knowledge required Soft Skills: • Exceptional interpersonal, analytical, problem-solving and communication skills required • Prior proven supervisory experience is required. • Excellent organizational skills needed to multitask and prioritize in a dynamic environment We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity