Customer Service Supervisor

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):

• Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team
• Key information into computer to address customer and partner requests for service including inventory reconciliation, user application requests for online portal tools, inspections, RMA’s, warehouse non-conformities, etc.
• Handle customer complaints; adhere to client protocol and SOP’s. Audit, research, report, and resolve customer service issues
• Suggest changes in staffing based on day of week, industry trends, other anticipated events.
• Monitor productivity of agents, generates reports and maintain employee evaluations.
• Perform quality audits to rate service deliverables. Provide performance feedback and coaching to employees
• Study and standardize procedures to improve department efficiency
• Ensure a safe working environment through consistent practice of safety programs and procedures
• Select and place staff, ensure staff receives training for job activities, and define specific job assignments. Manage performance to ensure required levels of productivity and achievement of organizational objectives

Essential Functions:

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
• This is a supervisory position.
• Exceptional interpersonal and analytical skills required.
• Bachelor’s degree or equivalent strongly preferred.
• Generally prefer 4-6 years of related supervisory experience.

We offer a competitive compensation package that includes a base hourly pay which is $70,000. Our benefits package includes paid time off and paid sick time in the first year, health insurance, a 401(k) plan, disability insurance, and more as described in our [1] benefits guide. Actual compensation will be based on factors such as experience, skills, qualifications, performance, geography, and internal equity. Benefits may be subject to waiting periods and other terms and conditions.

References

Visible links

1. https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.com%2Fv3%2F__https%3A%2Fembbenefits.com%2Fwp-content%2Fuploads%2F2024%2F10%2FDB-Schenker-2025-Benefits-Guide-FINAL.pdf__%3B!!GeBfJs0!KjPWsJgBRePkigIXIuqKcclXnwvVz7NfIvWCkDScWND_-G8RlT58YPl0bgAPgOCgpji8pafm0EXeZzHUkWK-QaaB-Ca68A%24&data=05%7C02%7Chanh.demma-extern%40dbschenker.com%7C6069e59c94b040488d8508dd6267e0d8%7Cc5d1e823e2b846bf92ff84f54313e0a5%7C0%7C0%7C638774920481086309%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=b2UzWk3pQPIcVOFjvaF1PAsGju6eEiDaigX2pHxxKKU%3D&reserved=0

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.