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    Airfreight

    Executive - Customer Service

    Søk nå
    Lokalisering
    Shenzhen Shi, Guangdong, Kina
    Karriere nivå
    Professionals
    Type jobb, Yrkeskategori
    Full time
    Pubilseringsdato Id.nr.
    , 339272

    Dine oppgaver

    * To ensure operational excellence by complying with a quality control system based on the company's ISO 9001 certification.

    * To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.

    * To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.

    * To follow standard and customized SOP for customers as directed by Management.

    * To meet or exceed 'Key Performance Indicators' (KPI) set for her/his functions.

    * To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.

    * To prepare/handle shipping documentation and to arrange for customs clearances.

    * To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) - and to ensure these quotations are based on accurate and competitive pricing provided by Schenker's 3rd party vendors.

    * To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。

    * To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.

    * Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.

    * Receive the booking from the shipper.

    * Create STT no. for the booking and input CBK event in system.

    * All shipper / consignee code must be issue by MDM only, cannot be mis-using it.

    * Must input the booking and schedule details into Tango system when we received the booking of the shipper.

    * Must double check with our destination office through BOV / email and get the routing instruction in each time.

    * Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.

    * Must fill in the blank of booking & B/L instruction form / remark on notepad of system after receiving the instruction of our destination office.

    * Must get the costs with venders and send quotation to client for value-add service.

    Din profil

    * Fair English and Mandarin

    * Computer Knowledge: MS Excel and Word, Chinese Word Processing

    * Possess core competences including initiative, willing to learn, flexibility, planning, organizing, team steering and cooperation

    * College or above

    * Minimum 2 years or above relevant experience in ocean freight forwarding industry.

    Fordeler

    Professional Development, Work-life Balance, Working Internationally

    Vårt tilbud

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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    • Informasjonskapsler og sporingsskript

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    Våre personvernregler skal sikre at du er fullstendig klar over innsamling og behandling av data, inkludert  bruk av informasjonskapsler via våre nettsteder, og at du kan ta en riktig beslutning . Du kan endre informasjonskapselinnstillingene dine når som helst.

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