Supervisor - Customer Services

* Enhance Customer Service understanding and knowledge of products and services in order to encourage customer buy-in and sell these services during customer interactions.

* Prioritize and delegate work tasks for customer service with focus on customer needs and performance targets.

* Cooperate with Hub and physical handling agents to ensure cargo departure smoothly and timely.

* Coach and appraise customer service on their daily tasks with emphasis on processes and systems, and achievement of individual and departmental performance targets.

* Identify staff advantages /disadvantages and training needs, jointly develop and co-ordinate training sessions with trainers and conduct training sessions as assigned.

* Lead, motivate and supervise customer service agents to ensure their performance is aligned to stipulated standards.

* 3-5 years of experience in a related capacity

* 3-5 years' experience in leading（Especially with a strong background and working experience in coaching, training, counseling, team motivations）customer service teams in a similar sized company.

* Experience in quality management system such as ISO and COPC-2000 (preferable)

* Well-known the whole operation process.

* Good command of written and oral English.

* Analytical and organizational skills.

* Negotiation and interpersonal skills

* Project Management skills

* Facilitation and training skills.

* People Management skills

* Coach skill

* Software skills.

Professional Development, Work-life Balance, Working Internationally

Assist the department manager in leading and managing a team of Export customer service and operation team to ensure high quality service in line with company policy and operation standards.