The role is responsible for the management of Area to achieve the strategic targets, including but not limited to the P & L. It is crucial that operations excellence is achieved in line with Corporate and Statutory requirements. 

•    Develop, recommend and execute the short-, medium- and long-term business strategies to achieve sustainability in profit and business growth. 

−    Carry out analysis of the market and the business trends to ensure competitiveness. Set the annual growth  target in consultation with the Product Heads and CEO Greater China.

−    Retain existing business to ensure stability.

−    Diversify and expand product and solution offerings to fuel further growth.

−    Lead business development initiatives to further grow the business.

−    Develop and nurture a strong customer loyalty base through service and operations excellence.

−    Establish close rapport with the relevant authorities and external stakeholders to maintain our brand image and protect our interests.

•    Work with the Product Management teams to have a continuous improvement in operations processes and productivity

-    Harness efficiency through use of systems and headcount utilization.

-    Establish clear targets and accountabilities to the team and ensure alignment with the overall target.

-    Review the Operational KPIs to keep track on productivity growth.

•    Ensure that systems, policies and procedures are in line with Head Office, region and the country directives in terms of Compliance and statutory requirements.

•    Act as a coach and mentor to strengthen the employees’ performance and productivity.

-    Define performance standard and conduct performance reviews with the team 

-    Motivate the team through various engagement activities

-    Cultivate an environment whereby it is conducive for a cohesive and engaging team to thrive

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