Manager - Program

This is a leadership role reporting to the Head of Operation for APAC. The role is to provide support 

for APAC countries with the following:

• Oversee & support all APAC countries activities associated with the program to ensure the 
• program achieves its goals.
• Oversee & support all APAC countries & manage warehouse setup project for turn up,
• expansion, etc.
• Oversees & support all APAC countries with the planning, executing and tracking of 
• programs.
• Overseas Regional governance of standards, templates and processes so as to adopt in all 
• APAC countries.
• Drive Continuous improvement & overseas any operation risks in APAC countries.
• Customer satisfaction, meeting SLAs and account objectives.

Specific Accountabilities:

• Responsible for APAC countries operations meeting SLA performance across region with 
• timely reporting to all stakeholders.
• Responsible for project setup success with structure reporting to all stakeholders.
• Responsible for establishing and maintaining positive customer relationship within region.
• Responsible for maintaining the Quality standard within the operation.
• Maintain an overview of the regional account status and report as required.
• Partner with all pertinent internal country organizations, divisions, and Business Units to 
• ensure aligned business development, and consistent service and growth.
• Support internal and external contract negotiations where necessary.
• Bring in continuous improvement initiatives. Do things different & challenge the status quo.
• Deployment of best practices across sites including CIP
• Setup & run escalations, internal & external communication procedures on all levels.
• Support Global Business Development in new business opportunities.
• Conduct external business review meetings covering e.g. service performance, business 
• trends, opportunities.
• Ensure compliance to internal and external processes.
• Be responsible for establishing and continuing leadership of a functional regional and local 
• account management team.
• Close engagement with Global team on the program.
• Ability to understand IT WMS Solution to support the operation.
• Ability to understand material flow, work area, warehouse solution, etc including business 
• growth where necessary.
• Supporting HSSE & promote and instill safety standard & culture within the country’s 
• operation.

Skills Required:

• Ability to build and drive high performance teams through empowerment and accountability 
• supported by clear communication & visibility.
• Translating objectives into clear plans for execution with commitment and governance.
• Ability to engage with frontline with internal & external stakeholders.
• Excellent Project Management and Business Process modelling skills.
• Excellent interpersonal competencies; customer centric approach and cultural sensitivity.
• Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet 
• deadlines.
• Must be self-starter with positive attitude to overcome problems effectively and able to work under 
• own initiative with minimal supervision.
• Excellent organisation, coaching skills and demonstrate leadership with countries stakeholders. 
• Good command in spoken and written English; other Asian language(s) is beneficial.
• Able to travel overseas on for operations, project needs, etc (15%).
• Strong analytical skills with good commercial and technical understanding of CL.
• Possess strong persuasive skills when presenting the proposed solution(s) to internal & external 
• stakeholders. 
• Fundamentally leading / supporting operation workstreams, steps and deliverables as defined in 
• detail within program.
• Develop and ensure the conduct of systematic Operation Health Checks across targeted operation 
• within APAC to facilitate recommendations to change management.
• Review existing operation where required and provided practical recommendations to improve.
• Identify suitable target areas and support the operation project with in-depth analysis of the 
• following areas:

→ People (Primary)

→ System (Primary)

→ Process (Primary)

Experience and Qualifications:

• Solid and proven operational experience in CL: 10+ years.
• Documented successful leadership experience.
• Bachelor's degree in logistics and supply chain, or a related field

Why DB Schenker?

• Competitive salary package
• Opportunities for career growth and development, both locally & internationally
• Supportive and collaborative team environment
• Access to company-wide training programs and initiatives 

What’s Next? 

Interested in this unique job opportunity? Submit your application today!

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.