Finden Sie genau das, wonach Sie suchen

  • Bitte wählen Sie Ihren Standort und Ihre Sprache

  • Standort

    Warszawa, Masovian, Polen

    Career Level
    Specjaliści
    Beschäftigungsart, Art der Tätigkeit
    Pełny etat
    Veröffentlichungsdatum, ID-Nr.
    , 384442
    • Supports analyzing requirements, developing specifications and designing innovative solu-tions to business problems 
    • Documents the technical requirements/as-built documentation
    • Maintains ServiceNow support processes and checks that all requests for support are dealt with according to agreed procedures
    • Development, configuration and improvement of workflows and processes
    • Performs day to day support, administration and maintenance of the ServiceNow platform
    • Manage upgrade planning and execution 
    • Performs failure analysis and provides recommendations for continuous improvement
    • Investigates and resolves issues (2nd level support) including performance monitoring
    • Prioritizes and diagnoses incidents according to agreed procedures
    • Documents and closes resolved tickets according to agreed procedures
    • Escalates unresolved incidents
    • Provides “Go Live” support after introduction of new solutions
    • Uses his/her experience in ITIL processes to manage interfaces 
    • Writes knowledge articles and supports end users by answering questions and providing basic training on applications, policies and procedures
    • Develops clear and concise technical and process documentation
    • Supports multiple projects simultaneously in a fast-paced environment
    • Works in an agile environment and is familiar with agile development methods 
    • Ensures that implementations and ongoing services are delivered on time and meet client requirements 
    • Supports projects by resolving fairly complex program problems
    • Supports internal service review meetings covering performance, quality aspects and processes
    • Provides training for the tool’s functionalities in person and/or through other methods
    • Work closely with the SOM architects and development team to assist in the appropriate extension, integration or development of the platform


    • Minimum 1+ year of ServiceNow administration experience
    • Qualified IT specialist (apprenticeship) or Bachelor’s degree in Computer Information Systems, Management Information Systems, Computer Science or another related field 
    • ITSM experience and knowledge
    • Good understanding of ITIL 
    • Good understanding of ITSM and related services
    • Fluent in English language skills (verbal & written)
    • CSA Certification
    • Good understanding of HRSD
    • Ask P&O related services in ServiceNow


    Benefits:


    Professional Development
    We’re strong believers in continual training and development for our people. After all, your success is our success.

    Work-life Balance
    Our vacation and leave policies reflect our belief in proper work-life balance.

    Working Internationally
    See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

    Medical healthcare package
    Private medical healthcare offers various packages for you and your family.

    Sport Card
    Sport card gives you free access or discounts to many sport objects.

    Life insurance
    Life insurance for you and your family members.

    Holiday Bonus
    If you take a two week continuous holiday, you can apply for the special bonus.

    Pension Program (PPE)
    PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

    Annual Bonus
    Depending on company results we offer you annual bonus.

    Language Courses
    We offer you a possibility to improve your language skills.

    Service & Operations Management Function is responsible for the overall orchestration, control and management of service delivery processes across all services and service providers to enable service management and seamless delivery of end-to-end services within SLA.

    The ServiceNow Administrator is responsible for the designing, testing, implementing and maintaining IT and business solutions using the ServiceNow platform. This includes trouble-shooting, writing instructions and documentation, working with other technical and non-technical team members, as well as looking for ways to improve existing business processes and solu-tions. He/she will work with a team to manage the configuration, implementation and mainte-nance of multiple ServiceNow applications in a fast paced organization.

    Zustimmung zur Verwendung von Cookies und zur Reichweitenanalyse

    Wir verwenden Cookies, um unsere Website zu optimieren und kontinuierlich zu verbessern.

    Indem Sie auf „Zustimmen” klicken, stimmen Sie der Verwendung von Cookies von Drittanbietern zur Verbesserung des Nutzungserlebnisses und zur Reichweitenmessung zu. Hierzu verwenden wir Adobe Analytics und Oracle Eloqua. Über „Cookie-Einstellungen” können Sie Ihre Einwilligung individuell anpassen, dies ist auch nachträglich jederzeit im Bereich Datenschutzerklärung möglich.

  • Cookies und Tracking

    Cookies sind kleine Dateien, die auf Ihrem PC abgelegt werden. Diese Cookies dienen dazu, dass der Server Ihren Computer wiedererkennt und Ihnen die Navigation und die Verwendung unserer Webseiten erleichtert. Wir unterscheiden zwischen Cookies, die für die technischen Funktionen der Webseite zwingend erforderlich sind und solchen Cookies, die für die technische Funktion der Webseite nicht zwingend erforderlich sind. Die Nutzung unserer Webseiten ist generell ohne Cookies, die nicht technischen Zwecken dienen, möglich. Bitte beachten Sie, dass Sie bei Ablehnung werblich genutzter Cookies weniger passgenaue und auf Ihre Interessen abgestimmte Werbung erhalten. Die Nutzung der Webseite bleibt aber in vollem Umfang weiterhin möglich.

    Weitere Informationen finden Sie in unserer Datenschutzerklärung.