Vind precies wat je zoekt

  • Selecteer locatie en taal

  • Klantenservice

    Supervisor - Air Freight, Imports Customer Service

    Locatie

    KLIA Airport, Selangor, Maleisië

    Carrièreniveau
    Geintegreerde studies | Graduates | Management en leidinggevenden
    Type werk, Type werk
    Fulltime
    Publicatiedatum, ID-nr.
    , 389911

    1. Handle daily import and operations issues and documents of customs formalities related to Air Freight.

    2. Closely work and coordinate with Superiors on Air Freight Import, handling import operations and 

    warehouse delivery related to customers.

    3. Effective study and understand the Import process and procedures.

    4. Coordinate with several departments (Ops / Warehouse / Land Transport / Customs).

    5. Interact with origin countries, vendors, suppliers and contractors for shipment arrangement via e-mail.

    6. Work and discuss with custom team related to duties and taxes updates.

    7. Inquire and collect feedback from customers, sales personals, partners to improve Customer Service 

    performance.

    8. To follow up with BD/ Sales on quotation request with its validity duration prior shipment arrangement.

    9. Update data entry into Tango for mandatory events (ARR/NFD/DRB/CCD/POD)

    10. Update monitoring reports (subject to customer request) via Tango.

    11. Handle and resolve customer complaints.

    12. Escalations of problems to Management if necessary.

    13. Accept any additional and immediate task assigned by HOD.


    1. SPM/ STPM or Diploma in related studies.

    2. Minimum two (2) years work experience in AIRFREIGHT CARGO.

    3. Knowledge of Import operation would be an advantage.

    4. Service oriented, good interpersonal and communication skills.

    Voordelen:


    Professional Development
    We’re strong believers in continual training and development for our people. After all, your success is our success.

    Total Rewards Package
    DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

    Work-life Balance
    Our vacation and leave policies reflect our belief in proper work-life balance.

    Employee Insurance Benefits
    We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

    To be considered for this position you must have valid rights to work and live in Malaysia

    Toestemming om cookies te gebruiken en gegevens te verzamelen

    Wij gebruiken cookies om onze website te optimaliseren en continu te verbeteren. Hiervoor gebruiken we onder andere Adobe Analytics. Door deze site te blijven gebruiken, gaat u akkoord met ons gebruik van cookies. U vindt meer informatie over cookies en hoe u zich kunt afmelden in ons  privacybeleid.

  • Cookies en trackingscripts

    Wij willen u de mogelijkheid bieden om een weloverwogen beslissing te nemen voor of tegen het gebruik van cookies, die niet noodzakelijk zijn voor de technische functies van de website. Cookies zijn kleine tekstbestanden waarin persoonlijke gegevens kunnen worden opgeslagen.

    Ons privacybeleid is bedoeld om ervoor te zorgen dat u volledig op de hoogte bent van het verzamelen en verwerken van gegevens, ondermeer door het gebruik van cookies via onze sites, en dat u een beslissing kunt nemen gebaseerd op de juiste informatie. U kunt uw cookie-instellingen echter op elk gewenst moment wijzigen.

    Meer informatie vindt u in ons  gegevensbeschermingsbeleid.