Supervisor - Air Freight, Imports Customer Service

1. Handle daily import and operations issues and documents of customs formalities related to Air Freight.

2. Closely work and coordinate with Superiors on Air Freight Import, handling import operations and 

warehouse delivery related to customers.

3. Effective study and understand the Import process and procedures.

4. Coordinate with several departments (Ops / Warehouse / Land Transport / Customs).

5. Interact with origin countries, vendors, suppliers and contractors for shipment arrangement via e-mail.

6. Work and discuss with custom team related to duties and taxes updates.

7. Inquire and collect feedback from customers, sales personals, partners to improve Customer Service 

performance.

8. To follow up with BD/ Sales on quotation request with its validity duration prior shipment arrangement.

9. Update data entry into Tango for mandatory events (ARR/NFD/DRB/CCD/POD)

10. Update monitoring reports (subject to customer request) via Tango.

11. Handle and resolve customer complaints.

12. Escalations of problems to Management if necessary.

13. Accept any additional and immediate task assigned by HOD.

1. SPM/ STPM or Diploma in related studies.

2. Minimum two (2) years work experience in AIRFREIGHT CARGO.

3. Knowledge of Import operation would be an advantage.

4. Service oriented, good interpersonal and communication skills.

Benefits:

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia