Key Accounts Team Leader
- Location
- Hounslow, London, United Kingdom
- Career Level
- Professionals
- Employment Type, Work Type
- Full time
- Publishing Date, ID-Nr.
- , 338479
Your tasks
Join our Airfreight team as a Key Accounts Team Leader!
Location: Heathrow, UK
Working hours: Monday to Friday / 9:00 to 17:30
What will you be doing?
- Providing excellent customer service and driving the same ethos throughout the business and team.
- Interacting with customers on all levels and developing long-term relationships.
- Consistently delivering and driving customer satisfaction to meet & exceed expectations, ensuring all team members provide proactive customer service.
- Retaining and growing all current business to maximize the amount of business carried for every customer.
- Introducing measurements to evaluate team performance & quality, and the department's level of service to all customers on a monthly basis.
- Responding efficiently to customer issues & complaints and introducing continuous improvement measures.
- Managing the complete Key Accounts department activity to achieve all targets and budgets set by the company.
- Taking responsibility for the management and development of employees within the department, including performance management and career development plans.
Requirements
We are looking for a dynamic leader with the following skills and experience:
Airfreight Expertise: Previous experience in airfreight and a solid understanding of the air industry, you bring invaluable insights to our operations.
Customer Service Excellence: Your exceptional customer service skills set the standard for the team, ensuring our clients receive top-notch support.
People Management: You excel in managing and motivating a team, fostering a collaborative and high-performing work environment.
Effective Communication: Your strong written and verbal communication skills enable you to convey information clearly and build strong relationships.
Organizational Expertise: Your outstanding organizational skills and ability to prioritize and manage high workloads ensure deadlines are met even in challenging situations.
What We Offer
- Career paths and development opportunities
- Hybrid working
- 25 days holiday + day off for your birthday
- Pension scheme with up to 6% employer contributions
- Private healthcare
- Bonus scheme - 10%
Next Steps
Please apply by following the links and attaching your CV. We may not always wait until the job advert expires before reviewing applications so submit your application as soon as possible!
At DB Schenker we are proud of our diverse workforce, and we are committed in enhancing it further. Therefore, we welcome all applicants, regardless of gender, age, disability, nationality, religion or sexual orientation.
Please note that candidates will be subject to the necessary right to work checks for the UK, 5 years referencing and a criminal records check.
Benefits
Professional Development, Work-life Balance, Working Internationally