Cargo Claims Handler

Job Overview

The Jr Cargo Claims Handler supports Schenker’s organization in processing cargo claims through investigation, adjustments, and handling of cargo/carrier claims as outlined in Global SOP , in accordance with:

• Applicable laws and international conventions
• Relevant contracts
• The applicable Commercial Terms and Conditions of the Schenker entity
• The applicable insurance conditions

What will you enjoy doing (duties/tasks)

 Ensure Accurate Case Management: Maintain and manage case files accurately and up to date, measuring personal performance through KPIs and appropriate reports.

 Support Leadership: Assist leadership by identifying potential issues and working towards effective solutions.

Ensure Accurate Data & Documentation: Capture precise information and documentation   related to assigned claims in WebClaims.

 Report Development & Maintenance: Responsible for creating and maintaining reports in   Excel, PowerPoint, and Power BI.

• International Agreements & Regulations: Understanding of international conventions for all transportation modes, as well as U.S. and Canadian regulations.
• Claims Processing Expertise: Knowledge and experience in handling claims procedures.
• Cargo Insurance Practices: Familiarity with cargo insurance industry standards and best practices.
• KPI Measurement: Understanding of Key Performance Indicators (KPIs) and their evaluation.
• Analytical & Organizational Skills: Strong ability to analyze, structure, and manage claims processes effectively.
• English Communication Skills: Proficiency in verbal and written English for professional communication.
• Personal Integrity & Commitment: Demonstrates strong ethical values, reliability, and dedication to responsibilities.
• Independent & Solution-Oriented Workstyle: Ability to work autonomously while focusing on problem-solving.
• Team Spirit: Collaborative mindset to work effectively with colleagues and stakeholders.

.

Benefits

We offer its collaborators highly competitive benefits that make it flexible for all team members to meet their needs, both for health and for recreation and protection.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move. 

Schenker of Canada is proudly committed to ensuring equitable hiring practices and believes in giving each and every applicant an equal opportunity to succeed on his or her own merit. Schenker of Canada strives to ensure that all recruiting processes are non-discriminatory and barrier-free and will provide accommodations throughout the recruitment process to applicants with disabilities. If you are selected to participate in our recruitment process, please inform either the recruiter or the hiring manager of the nature of the accommodation(s) that you may require. Information received relating to accommodation needs of applicants will be addressed confidentially.