- Lead, motivate, and manage the customer service team, ensuring high levels of engagement, performance, and job satisfaction. * Provide coaching, training, and development opportunities to enhance team skills and productivity. * Serve as the primary point of contact for key client accounts, manage escalated customer issues and ensuring timely and effective resolutions while maintaining positive client relationships. * Collaborate with the operations, transportation, and vendors to ensure smooth communication and efficient handling of customer orders and inquiries. * Oversee and manage the end-to-end billing process for all customer accounts, ensuring accuracy, timeliness, and compliance with contractual agreements. * Lead the resolution of customer claims related to logistics services, including damage, loss or other service failures. * Review and ensure that SOPs are regularly updated and that all customer service team members are trained on new procedures or changes.
- Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field (or equivalent experience). * 5+ years of experience in customer service or account management within a logistics or 3PL environment, with at least 2 years in a supervisory or managerial role. * Strong understanding of third-party logistics, supply chain processes, and industry best practices. * Excellent communication, negotiation, and interpersonal skills with the ability to manage complex customer relationships. * Strong problem-solving and conflict resolution skills, with a customer-centric approach.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.