Customer Management Import Controller

• Accountable:
• Run compliance check against corporate and legal guidelines - as applicable.
• Ensure valid quotation for Consignee is in place.
• Obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable.
• Continuously provide Consignee's volume forecast information to Origin Office - as applicable.
• Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable.
• Receive booking request from Consignee or Origin Office - as applicable.
• Qualify booking request details against customer agreement and current market conditions- as applicable.
• Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable.
• Provide preferred routing instructions to Origin office - as applicable.
• Request and receive delivery instructions from Consignee and relay to Operations Team.
• Request update from/with MDM Team (Master Data Management) as applicable.
• Follow up on Consignee’s credit issues with Finance Team.
• Facilitate communication between Customer and Import customs department - as applicable.
• Receive and/or upload relevant Customer documents to digital archive (ODM) via TANGO - as applicable.
• Continuously provide demurrage & detention details to Consignee.
• Evaluate and ensure shipment profitability.
• Explore upsell opportunities with the Consignee.
• Generate operational reporting for Customer - as applicable.
• Ensure compliance with Customer specific KPI's - as applicable.
• Verify and create income reserves and cost accruals in TMS (TANGO).
• Responsible:
• Support a positive and attractive working atmosphere/environment.
• Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses.
• Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker.
• Support a positive, attractive working atmosphere and office environment.
• Explore upsell opportunities with the Shipper (involve Sales Team - as applicable).
• Informed:
• All general management guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All Ocean Freight related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All KAM/Sales related guidelines, processes and developments of importance to the operational execution of ocean freight products.
• All IT related guidelines, processes and developments of importance to the operational execution of ocean freight products.

• Ability to multi-task.
• Effective communication skills and professional communication etiquette.
• Fluency in written and spoken English.
• Fluency in written and spoken [local] language.
• Perform well under pressure.
• Strong computer (Windows PC) skills.
• Typing skills (at least 30 words per minute).
• Decision-making and problem-solving skills.
• Ability to prioritize and manage time.
• Attention to detail and accuracy.
• Organizational skills.
• Must work well within a team.

Company Events

Let’s have some fun. One of the things that makes our culture special is that we’re more than just work colleagues. Every year we organize company parties when we spend time together and have fun.

Compensation & Benefits

Attractive Compensation & benefits packages. There’s more to compensation than just pay. You’ll also enjoy benefits like paid time off for the holidays and vacations, bonuses, and awards for special achievements.

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Candidates are selected strictly according to the vacancy criteria. If you have not been contacted within two weeks from the closing date, consider your application unsuccessful.