This position will report into the Manager WMS Subject Matter Expert and will be responsible for supporting WMS activities and issue will all Reverse Mall personnel.
Tasks & Responsibilities:
Subject Matter Expert Coordinator is the primary source of knowledge in all areas of WMS configuration, operation and support and is responsible for providing on-site level 1 support.
Principal Accountabilities
• Configuring WMS system to meet business processes.
• Serve as a point of contact and liaison between customer, operations and Contract Logistics IT.
• Provide level 1 support to analyze, troubleshoot and resolve WMS issues where possible; escalate to IT Support when necessary.
• Clearly document details of WMS issues including steps to recreate the issue when escalation is required
• Assist with documenting processes involving the user of the WMS system.
• Participate in cross-functional improvement projects
• Ensure adherence to WMS best practices per defined standard operating procedures and work instructions.
• Pursue continuous personal and organizational improvements
• Maintain a high level of quality in work performed.
• Maintains a clean and safe work environment
• Follows all SOP and safety guidelines.
• Demonstrate knowledge and understanding of business operations
• Possess excellent inter-personal and communication skills.
• Performs all other duties deemed necessary to support the WMS system and operation.
Details/Specification/Explanation of the role specific skills
A bachelor’s degree preferred. Generally, prefer 2-5 years of experience in related field. Must have solid analytical and problem-solving skills. Proficient computer skills, including Microsoft office are required for this position. Ability to challenge the status quo and drive improvements. In depth knowledge and experience within a WMS (warehouse management system), preferably Infor SCE, is required. Must demonstrate strong written and oral communication skills. Proven ability to multitask on a daily basis.
The individual in this position must be capable of performing all of the essential functions with or without a reasonable accommodation
Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests.
Benefits:
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
DBSchenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.