To check the status of material requirement from customer and arrange shipment pick-up from hub to customer
To prepare and generate daily and weekly inventory reports to customer
To ensure daily receiving system update within the goal set (KPI) by customer
To ensure daily delivery performance within the goal set (KPI) by customer
To counter check the receiving/outgoing documents information against the physical receipt by operations
To notify Customer or Supplier on the shipment discrepancy (for example damage, physical short incoming, P/O number discrepancy, late delivery and extra) via mail by phone follow up
To attend to Customers’ or Suppliers’ shipment inquiry and to coordinate with relevant parties when necessary
To coordinate with customer on the Urgent/Exception pull and work with operation team to deliver the goods on timely
To ensure daily/weekly data collection to update KPI and send the KPI to customer and internal SCHENKER Management on weekly and monthly basis
To attend any required weekly/monthly meeting with customer/related parties
To respond to customer or related parties email promptly

Minimum of 1+ year of supervisory experience in Customer Service, preferably in the Logistics industry
Basic Degree holder
Degree in Logistics or supply chain is an advantage
Certification in Basic Supervision
Able to speak and written in English
Able to speak and write in Mandarin for CS dealing with customers in Mandarin spoken countries
Computer literate
Must be open to working in the warehouse occasionally

Benefits:

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Total Rewards Package

DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Employee Insurance Benefits

We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

To be considered for this position you must have valid rights to work and live in Malaysia

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