- Run compliance check against corporate and legal guidelines.
- Run compliance check against destination country ocean freight SOP.
- Ensure valid quotation for Shipper is in place.
- Continuously obtain adequate shipping volume forecast information from Shipper and maintain this information at all time.
- Receive volume forecast information from Destination office and overlay with Shipper's volume forecast.
- Continuously provide Shipper's volume forecast information to Export Operations team and Destination office.
- Handle continuous pre-shipment status follow-up with Shipper and inform Destination office.
- Receive booking request from Shipper or Destination office.
- Qualify booking request details against customer service agreement and current market conditions.
- Request and receive VGM details from Shipper.
- Diploma or Bachelor's degree in a related field.
- Minimum 1 year of work experience in Customer Service within the Freight Forwarding industry.
- Ability to multi-task effectively in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Professional communication etiquette when interacting with clients, colleagues and management.
Benefits:
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
Mental Health and Well-being
We offer comprehensive support through an Employee Assistance Program, dedicated to enhancing and strengthening the well-being and resilience of our employees.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.