Responsibilities
•Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
•Manage Services with focus on Incident-, Request- and Change Management processes
•Execution of service delivery and management of service performance of the specific services
•Responsible for the analysis, planning, measurement and improvement of the availability of IT services in respect to the agreed service levels
•Work close together with the business and application support teams
•Steering of external solution providers for SaaS based applications
•Responsible for service review meetings with internal customers as well as external solution providers covering performance, service improvements, quality aspects and processes
•Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework
•Responsible for security management and execution of risk management processes of technical service operation in accordance to company frameworks
•Be compliant with all SGBS process and policies.
•Performs other duties as assigned by direct superiors and managers
Qualificiations
•Graduate qualification in computer science or comparable course
•Proven work experience in the area of IT Service Management (5+ years) – e.g. in Service Delivery, Incident Management or Change Management
•Foundational knowledge and in-depth understanding of IT Service Management processes within an ITIL derived framework
•Practical experience in application support, ideally in Finance related SaaS applications
•Strong customer service orientation, excellent communication and presentation skills
•Strong Business & IT Acumen
•Experience in collaborating with offshore delivery teams in an international environment and willingness to work within a virtual team
•Knowledge of finance related business processes – specifically Accounts Payable and Receivable processes, are a plus
•Have excellent English communication skills (verbal and written)
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package:
Annual performance-based bonus
Meal tickets, Cultural vouchers
Rewards & Recognition Program, Referral and Relocation bonuses
Christmas and Easter bonuses
Recognition of colleague improvement ideas (Ideas4SGBS)
Health & Well-being:
Hybrid or remote work options (location-dependent)
Private medical subscription with family discounts (children, spouse/ life partner)
4 short days per year (Leave Office Very Early)
Birthday day off
Extra vacation days based on seniority
Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc)
Volunteering opportunities within the organization
Personal & Professional Development:
Mentoring program with access to Schenker Worldwide network
E-Learning platform for continuous learning
Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.