At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.
A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team.

*Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in French to ensure effective communication with our diverse user base.

*ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.

*Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.

*Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.

*Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.

*Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference.

*Fluent in English (C level) and French language level (min B1)
*Previous experience in a role supporting IT Systems, Hardware and Databases.
*Good understanding of the ITIL framework and best practices.
*Experience using Service Now or similar ticketing systems.
*Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes.

DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity.
What we take pride in:
Attractive compensation package
*Performance-related bonus scheme based on Yearly evaluation process
*Meal Tickets, Cultural vouchers
*Rewards and Recognition Program, Referral Bonus, Relocation Bonus
*Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS

At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.
A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.
DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team.

DB Schenker is acting as an Employment Agency in relation to this vacancy.

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