SAP Service Manager

Develop and manage the SAP ECC and S4HANA Finance Services Operations processes with fo-cus on Incident-, Request- and Change Management processes. 

Execution of service delivery and management of service performance of the specific services in scope, ensure timely issue resolution and continuous operations. 

Responsibility of service budget, scope and quality, monitors service budget and resources. Steer and pilot respective subservices, and potential suppliers and contractors. 

Responsible for the analysis, planning, measurement and improvement of the IT services in re-spect to the agreed service levels (SLAs), implementation of Service Improvement Plan. 

Support of service review meetings with internal customers as well as cloud solution providers covering performance, service improvements, quality aspects and processes.

Responsible for delivering excellence in all aspects of the service delivery function within an ITIL derived framework.

Work close together with the business and application support teams 

Responsible for security management and execution of risk management processes of technical service operation in accordance with company frameworks.

Actively manage the BAU Operations Support organization, working on the incidents resolution and change requests processes.

Graduate qualification in finance, computer science, business administration or related disciplines

Proven work experience (7+ years) in the area of IT Service Management for SAP – e.g. in Ser-vice Delivery, Incident Management or Change Management, ideally in an international environ-ment. 

At least 3 years of work experience with Solution Manager – ITSM, ChaRM, Requirement Man-agement, Test Management, Focus Build  Knowledge of finance business processes 

Practical experience in SAP application support, ideally in SAP Finance  

Foundational knowledge and in-depth understanding of IT Service Management processes within an ITIL derived framework

Strong customer service orientation, excellent communication and presentation skills 

Experience in working collaboratively with offshore delivery teams in an international environment and willingness to work within a global virtual team

Proficient skills regarding Continuity, Availability, SLA and Capacity Management are expected

Team player with eagerness to work in a multicultural and multinational context 

Strong Business & IT Acumen 

Fluency in written and spoken English  

(Optional) Additional skills considered a plus:

- Experience of working with logistics industry 

- Experience with hybrid/agile project methodologies and practices 

- Experience with implementation projects and/or support on S/4 HANA and SAP ECC platforms 

- Experience in the area of SAP Finance and Controlling core modules 

- Good understanding of interfacing technologies and interface setup/configuration in SAP 

- Consultancy experience

Your aspirations are our priority. Embark on a fulfilling career journey with DB Schenker GBS Bucharest today! As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development. At DB Schenker GBS Bucharest, your success is what matters to us.

Join us and discover what matters to you: Attractive Compensation Package Annual performance-based bonus Meal tickets, Cultural vouchers Rewards & Recognition Program, Referral and Relocation bonuses Christmas and Easter bonuses Recognition of colleague improvement ideas (Ideas4SGBS) Health & Well-being: Hybrid or remote work options (location-dependent) Private medical subscription with family discounts (children, spouse/ life partner) 4 short days per year (Leave Office Very Early) Birthday day off Extra vacation days based on seniority Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc) Volunteering opportunities within the organization Personal & Professional Development: Mentoring program with access to Schenker Worldwide network E-Learning platform for continuous learning Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.