Air and Ocean Team Lead

Responsibilities:

• Submission app - assign tasks
• Create Service Contract ID (SCID)
• New creations and updates
• Automate created SCID's
• Amendment and CCG group maintenance
• Maintain Freight Rates and Charge Rules
• Quality checks (incl FCL cost)
• Data reports and Admin tasks
• Monitors emails & requests and distributes them to the team members.
• Audits the work of the team and ensures that each work is processed timely and accurately.
• Responsible for creating/updating standard process manuals (DTP)
• Prepare and present analyses of reports and review of documentations
• Conduct and/or participate in Performance Review meetings
• Handle escalations or operational issues using relevant data
• Train new members and conduct process refresher/alignment training.
• Drives process improvement initiatives through process standardization and best practice sharing
• Manage relationships with stakeholders through regular engagement and handling of day-to-day transactions.
• Supports Leads for administrative functions, Reporting, Group Coordination, Improvement Initiatives, and Projects needed to accomplish team's targets and objectives.

Qualifications:

• Bachelor's degree graduate
• Highly detail oriented and organized in work.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Excellent interpersonal, communication and problem-solving skills
• In-depth end-to-end process knowledge of the processes
• Outstanding customer service orientation and stakeholder management skills
• Excellent analytical skills and very strong continuous improvement skills
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
• Previous working experience preferably in large/global organization
• Advanced understanding of MS Office and how to utilize the different functionality.
• Self-motivational and ability to inspire others i.e., confidence and initiative.

Accident Insurance, Bereavement Leave, Birthday Gift, Birthday Leave, Emergency Leave, Laundry Allowance, Life Insurance, Maternity Benefit for Female Employees, Medical Coverage, Medicine Reimbursement, Professional Development, Uniform & Clothing Allowance, Vacation Leave, Work-life Balance

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.