Customer Service Specialist, Air Freight (Egypt)

Tasks & Responsibilities

• Ensure the preparation of customs documentation to any shipments to meet all applicable laws to guarantee entry is on time & correct.
• Maintain understanding and keep up-to-date with changes as they occur, to be able to advise customers on import restrictions, tariff systems, insurance requirements and all other customs-related matters.
• Defines and enhances the country's organizational setup
• Responsible for monitoring brokers' expenses, and acts according to the country's law and regulations of the standard agreed tariff.
• Manage, supervise, and monitor field brokers for import clearance.
• Control data quality as per operational SOP.
• Control cost and expenses for operational files & Control shipment profitability.
• Process the month end accrual and ensure accuracy and least variation.
• Ensure the budget is achieved by providing good service & coaching the team.
• Responsible for personnel management & monitoring the team's performance
• Control & monitor abnormal negative shipment
• Guarantee that all reports are submitted correctly and on time.
• Accountable for closing the job file / Events in the operational system "Tango".
• Responsible through his team for updating customers with shipment status on a daily basis either through emails or by reports as per customer requirements.
• Actively works with customs & relevant entities to ensure procedures are processed on time.
• Actively acts in case of any problems with customs & related entities to have the case resolved & update customers with feasible solutions.
• Supports local KAM/sales regarding identifying and acquiring local strategic accounts and attendance at key customer meetings.
• Actively involved in Key accounts operational requirements to ensure customer satisfaction & growth.
• Ensuring that the quality policy and quality objectives are established in the department and are compatible with the context and strategic direction of the organization.
• Promote usage of the process approach and risk-based thinking.
• Manages the quality management system and ensures the availability of resources needed to achieve its intended results.
• Assume the overall responsibilities of the department - including Export, Import, Customs Clearance, and Operational Accounting.

Qualifications

* Has at least three years experience in a related field.
* Knowledgeable of the country's import and export regulations.
* Has experience in customs clearance and operational accounting.
* Has customer service experience and good communication skills.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.