*Maintains application support processes and checks that all requests for support are dealt with procedures
*Uses application management software and tools to investigate issues, collect performance statistics and create reports
*Prioritizes and diagnoses incidents according to agreed procedures
*Investigates causes of incidents and seeks resolution
* Escalates unresolved incidents
*Initiates and monitors actions to investigate and resolve problems
*Determines problem fixes/remedies
*Assists with the implementation of agreed remedies and preventative measures
* Carries out agreed applications maintenance tasks
*“Go Live” support after introduction of new solutions
*Support the processing of service requests
*Initiates and monitors actions to investigate and resolve problems.
*Customer service experience.
*Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.
*Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.
*A good team member, able to work on own initiative but deliver in a team.
*English language skills essential
Benefits:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Medical healthcare package
Private medical healthcare offers various packages for you and your family.
Sport Card
Sport card gives you free access or discounts to many sport objects.
Life insurance
Life insurance for you and your family members.
Holiday Bonus
If you take a two week continuous holiday, you can apply for the special bonus.
Pension Program (PPE)
PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.
Annual Bonus
Depending on company results we offer you annual bonus.
Language Courses
We offer you a possibility to improve your language skills.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.