Maintains application support processes and checks that all requests for support are dealt with procedures
Uses application management software and tools to investigate issues, collect performance statistics and create reports
Prioritises and diagnoses incidents according to agreed procedures
Investigates causes of incidents and seeks resolution
Escalates unresolved incidents
Initiates and monitors actions to investigate and resolve problems
Determines problem fixes/remedies
Assists with the implementation of agreed remedies and preventative measures
Carries out agreed applications maintenance tasks
“Go Live” support after introduction of new solutions
Support the processing of service requests
Initiates and monitors actions to investigate and resolve problems.

Customer service experience.
Committed to quality, persistent with energy and focus, as well as the ability to conform to shifting priorities, demands and timelines promptly and efficiently.
Quick learner with the ability to understand, and deal with complexity, quickly and accurately resolving any issues found.
A good team member, able to work on own initiative but deliver in a team.
English language skills essential
Skilled in analysing problems with SQL or Bash (Unix)

Benefits:

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.

Medical healthcare package

Private medical healthcare offers various packages for you and your family.

Sport Card

Sport card gives you free access or discounts to many sport objects.

Life insurance

Life insurance for you and your family members.

Holiday Bonus

If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)

PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus

Depending on company results we offer you annual bonus.

Language Courses

We offer you a possibility to improve your language skills.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Find exactly what you are looking for

Select your location and language