Tehtäväsi
What will you enjoy doing (duties/tasks)
· Dunning & Collections Management for all levels of portfolio complexity.
· Communicate with customer, both verbally and written, to ensure timely collections of company receivables.
· Make recommendations for account hold/blocks based on credit status, account balance and customer's payment habit.
· Work with customers, sales, and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes.
· Design root cause analysis on major issues and incidents.
· Lead improvement projects derived from incidents roots cause analysis and escalations.
· Execute account reconciliation.
· Execute and document internal controls in support of audit team.
· May act as SPOC for ICS, DIB, IT, Processes and any other cross team critical assignments and projects.
· Support performance and process reviews, for internal and external customers by providing root cause analyses and preventive action plan.
Vaatimukset
What you need to succeed (Qualifications, experience, skills, attributes)
· Minimum of 2 years of B2B collections experience.
· Previous experience in working with ERP, SAP FI module is a plus.
· Advanced English level (min B2)
· Strong negotiation and persuasion skills
· Ability to organize, plan and transfer knowledge to new joiners or team members, based on the needs
Työsuhde-edut
Why You will Love DB Schenker
Many of our jobs come with great benefits and career path opportunities.
· Generous and additional vacation and yearly bonus schemes
· Financial savings and various insurance options
· Grocery & restaurant vouchers
· Flexible & hybrid working models
· Global & multicultural environment: Collaborate with colleagues all around the world.
· Language courses
· Mentorship, career program & development opportunities
· Learning & education programs
· Mental health & support initiatives
Tarjouksemme
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.