Executive - Customer Service

* To ensure operational excellence by complying with a quality control system based on the company's ISO 9001 certification.

* To use innovative ways, offer competitive services, and operate in a manner which increases customer loyalty, increase profitability and decrease operating costs.

* To maintain excellent working relationships with all relevant 3rd party vendors used by Schenker.

* To follow standard and customized SOP for customers as directed by Management.

* To meet or exceed 'Key Performance Indicators' (KPI) set for her/his functions.

* To handle booking/shipment requests, purchase order management and shipment tracking tasks as requested by customers.

* To prepare/handle shipping documentation and to arrange for customs clearances.

* To assist in the preparation of freight quotations and freight invoices for customers and other Schenker offices (domestic and abroad) - and to ensure these quotations are based on accurate and competitive pricing provided by Schenker's 3rd party vendors.

* To pro-actively act on behalf of customers and to handle all customer service-related requests and tasks in a timely, accurate and professional manner。

* To ensure 3rd party vendors understand and comply with vendor-related instructions detailed in customer SOP.

* Handle and execute Healthcare/Pharma shipments as per organizational guidelines, customer requirements and GDP Principles.

* Receive the booking from the shipper.

* Create STT no. for the booking and input CBK event in system.

* All shipper / consignee code must be issue by MDM only, cannot be mis-using it.

* Must input the booking and schedule details into Tango system when we received the booking of the shipper.

* Must double check with our destination office through BOV / email and get the routing instruction in each time.

* Must update the schedule in Tango system and input CGD, SDV, ETF and special event in system.

* Must fill in the blank of booking & B/L instruction form / remark on notepad of system after receiving the instruction of our destination office.

* Must get the costs with venders and send quotation to client for value-add service.

* Fair English and Mandarin

* Computer Knowledge: MS Excel and Word, Chinese Word Processing

* Possess core competences including initiative, willing to learn, flexibility, planning, organizing, team steering and cooperation

* College or above

* Minimum 2 years or above relevant experience in ocean freight forwarding industry.

Professional Development, Work-life Balance, Working Internationally