Customer Service Representative Specialist- Remote Work

Principal Accountabilities (The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.): • Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling • Interact with management and warehouse personnel to establish service criteria and meet customer requirements • Follow up with customers and other departments to resolve invoice problems and discrepancies • Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling • Accurately input into and retrieve information from the system • Audit air bills for completeness and accuracy. Research and maintain filings of air bills • Reconcile driver pickup and delivery manifests • Read, decode, and decipher freight coding in order to expedite freight movement and tracking process • Record damaged shipments and misrouted freight on applicable reports

Essential Functions:

• Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests. Knowledge and Skills (The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
• This is a specialist level position.
• Proficient with Windows OS, Word, and MS Office Suite.
• Intermediate demonstrable proficiency with Excel (basic formulas and charts).
• Must be able to type 45 WPM.
• Good interpersonal skills required.
• High school diploma or equivalent required.
• Generally prefer 5 years of experience.

We offer a competitive compensation package that includes a base salary ranging from $19.40 - $21.90 per hour and a comprehensive benefits package. Our benefits package includes paid time off and paid sick time in the first year, health insurance, a 401(k) plan, disability insurance, and more as described in our benefits guide. Actual compensation will be based on factors such as experience, skills, qualifications, performance, geography, and internal equity. Benefits may be subject to waiting periods and other terms and conditions.

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Direct Deposit

We offer direct deposit to all employees.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

DB Schenker provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.