Find exactly what you are looking for

  • Select your location and language

  • Air Freight

    Imports Customer Service Specialist

    Location
    Hounslow, London, United Kingdom
    Career Level
    Professionals
    Employment Type, Work Type
    Full time
    Publishing Date, ID-Nr.
    , 338860

    Your tasks

    We are seeking a dedicated and proactive Imports Customer Service Specialist to join our dynamic team. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers. This role requires comprehensive knowledge of import operations and a commitment to exceptional customer service.

    Location: Heathrow, UK
    Working Days / Hours: 4on 4off Days - 7am to 7pm


    What will you be doing?

    • Managing and coordinating all aspects of import operations, ensuring compliance with regulations and company policies.
    • Providing outstanding customer service to clients and overseas partners, addressing inquiries and resolving issues promptly.
    • Collaborating with related service providers to streamline import processes and enhance service delivery.
    • Maintaining accurate records of import transactions and ensuring timely and accurate documentation.
    • Proactively monitoring shipments and communicating updates to customers and partners.
    • Identifying opportunities to improve import processes and contributing to continuous improvement initiatives.

    Requirements

    About You

    • Previous experience in import operations and customer service in Airfreight.
    • Strong knowledge of international shipping regulations and documentation.
    • Excellent communication and interpersonal skills.
    • Ability to multitask and prioritize in a fast-paced environment.
    • Detail-oriented with strong organizational skills.

    What we offer

    • Pension scheme (up to 6% employer contributions)
    • Career paths and development opportunities
    • 20 days holiday + day off for your birthday
    • One day paid volunteering per year.
    • Extensive fitness and well-being programme

    Next Steps

    Apply now by following the links and attaching your CV. We review applications promptly, so don't delay!

    At DB Schenker, we embrace diversity and strive to enhance it further. All applicants are welcome, regardless of gender, age, disability, nationality, religion, or sexual orientation.

    Please note that candidates will undergo necessary right-to-work checks, referencing, and a criminal records check.

    Benefits

    Professional Development, Work-life Balance, Working Internationally

    Our offer

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 72,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

    Contact

    To be considered for this position you must have valid rights to work and live in the UK.

    Consent to use Cookies and collect data

    We use first party cookies and similar technologies to ensure that you get the best possible experience on our website. Cookies provide us with statistics to adjust and optimize the setting and content of this website to your interests and to place relevant advertisement by using first and third parties, too. By clicking "Allow all Cookies" you accept the processing of your data and its transfer to first and third parties. By clicking "Reject Tracking" you will only accept the necessary cookies for the operation of this website. 

    You can find more details regarding the use and purpose of cookies, including first and third-party cookies, in our cookie settings. You can reject the use of cookies and other technologies and withdraw your consent any time with future effect by deactivating the respective code category in the cookie settings. You can find more information regarding these settings and the processing of your data in our privacy policy.

  • Cookies and tracking scripts

    We want to give you the opportunity to make an informed decision for or against the use of cookies, which are not mandatory for the technical functions of the website. Cookies are small text files in which personal data can be stored.

    Our privacy policy is intended to ensure that you are fully aware of the collection and processing of data, including through the use of cookies through our sites, and that you can make a decision that is appropriately informed. However you can change your cookie settings at any time.

    Please find further information within our data privacy policy.