- Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
- Documenting and monitoring internal controls in support of auditing team
- Contributing to continuous improvement initiatives to optimize service quality.
- Accountable for people management (selection, training, appraisal, retention, and development)
- Ensure compliance with all group, business unit and local standard, policies, and procedures.
- Escalate any issue which cannot be resolved by the team.
- Timely submission of daily, weekly, and monthly reports
- Ensure that the BCP back-up system is in place.
- Monitor and strategize team utilization vs volume.
- Facilitate the Monthly Performance Reviews with the Stakeholders
- Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
- Coach, mentor, and train members of the team as well as conducting performance review appraisals.
- Performs all other job-related duties as requested.
- Bachelor's degree graduate
- Highly detail oriented and organized in work.
- Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
- Excellent interpersonal, communication and problem-solving skills
- In-depth end-to-end process knowledge of the processes
- Outstanding customer service orientation and stakeholder management skills
- Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
- Previous working experience preferably in large/ global organization
- Advanced understanding of MS Office and how to utilize the different functionality.
- Self-motivational and ability to inspire others i.e., confidence and initiative.
- Knowledgeable in LSS is plus.
- Minimum of 2 years leadership experience.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Philippines.