Responsibilities
- Manage a portfolio of customers for accounts receivable specific activities;
- Accurately investigate, clarify and allocate incoming payments;
- Initiate communication via e-mail with the customers to ensure maintenance of their accounts;
- Perform posting of invoices, recurring bookings, write-offs and individual allowances;
- Ensure timely and accurately direct debit process, including SEPA mandates activation and clarification of return direct debits;
- Assist with month-end closing activities;
- Execute and document internal controls as per the agreed SLAs and internal procedures;
- Trains and coaches new Joiners on the job, acting at the same time as the go to expert for critical situations/escalations;
- Contribute to continuous improvement initiatives to optimize service quality;
- Support performance and process reviews for internal and external customers by providing root cause analysis and preventive action plans.
Qualifications
- Bachelor’s degree preferred;
- 1 - 3 years of B2B collections experience;
- Previous experience in working with ERP, preferably SAP FI module;
- Advanced English level (min B2);
- Advanced Bulgarian level (min B2);
- Advanced knowledge of Microsoft Office package (Excel, Word, Power Point, Outlook etc.);
- Customer oriented attitude;
- Strong communication skills, both verbal and written;
- Ability to work independently and adapt to a fast-changing environment;
- Strong negotiation and persuasion skills;
- Time management skills;
- Attention to details and accuracy;
- Self-motivated, enthusiastic, meticulous and result-oriented;
- Ability to organize, plan and transfer knowledge to new joiners or team members, based on the needs;
- Intercultural knowledge and sensitivity, as well as strong service culture;
- Ability to collaborate with other departments/ stakeholders to reach the targets.
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package
- Annual performance-based bonus;
- Meal tickets, Cultural vouchers;
- Rewards & Recognition Program, Referral and Relocation bonuses;
- Christmas and Easter bonuses;
- Recognition of colleague improvement ideas (Ideas4SGBS).
Health & Well-being:
- Hybrid or remote work options (location-dependent);
- Private medical subscription with family discounts (children, spouse/ life partner);
- 4 short days per year (Leave Office Very Early);
- Birthday day off;
- Extra vacation days based on seniority;
- Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
- Volunteering opportunities within the organization.
Personal & Professional Development:
- Mentoring program with access to Schenker Worldwide network;
- E-Learning platform for continuous learning;
- Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.