Role Summary:
The Billing Coordinator – Ocean Imports ensures that invoices are generated and mailed out to our customers in a timely and effective manner. The Billing Coordinator must also be committed to exceeding client expectations while respecting company policies.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
• Provide professional customer service
• Generates efficient and effective customer billing (invoicing) Import shipments
• Enters billing information in Tango
• Read and review rate cards prior issuing invoice. Follow up with Trade, Sales, OKAM for any missing rates
• Audits files to SOP’s, quotes on file or direct quotes located in files.
• Coordinate with Schenker offices for charges that needs clarification.
• Audit invoices from suppliers
• Retrieve files and invoices for accounting as required
• Excel Spreadsheets reporting internally and WIP (work in progress) reconciliation.
• Ensure timely billing as per KPIs and Customer SOPs
• Other duties may be assigned to meet business needs.
Skills and Competencies:
(The following minimum requirements are normal guidelines and should not constrain the advancement of otherwise qualified personnel):
• Minimum two years' experience in Group Freight operations with solid understanding and knowledge of Ground Freight billing requirements
• Strong Computer skills – MS Word, Excel, etc.
• Excellent customer service skills required
• Attention to detail and strong follow-up skills a must
• Good planning and organizational skills
• Ability and willingness to work in team environment as well as independently
• Demonstrated ability to multi-task and meet deadlines in fast paced environment.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual back-grounds, perspectives and skills. Together as one team, we are Here to move.