Specific Tasks and Responsibilities
- Address front line claims issues with customers and suppliers.
- Obtain, ascertain, provide and/ or exchange of information and/ or documents relating to the claim in utmost good faith.
- Take preventive measures as far as practicable to mitigate losses and risk exposures.
- Communicate with claimants and/ or third parties on the Conveyor’s behalf.
- Liaise externally with relevant DB Schenker stakeholders, to; reduce financial exposures and maintain an efficient claims handling process.
- Provide reporting and feedback to all stakeholders on cargo loss and damage exposure.
- Maintain consistent financial data on all FF &TP claims factors and provide guidance on appropriate P&L reserves.
- Adhere to all DB Schenker Risk Management on Cargo Loss and Damage.
- Effectively manage the requirements of "Claims" through building strong relationships with customers and external stakeholders.
- Consciously maintain a customer focus mindset all throughout "Claims" activities.
Primary Qualifications
- Previous experience in 3PL customer relationship.
- Previous experience in Claims and or Supply Chain/ Freight Forwarding industry.
- Advanced computer literacy.
- An ability to undertake contentious dialogue with customers and suppliers whilst maintaining a customer focused outlook.
- Strong commercial acumen (an ability to weight risk and reward).
- Knowledge of liability claims handling instructions.
- Knowledge of internal Claims Handling Instructions.
- Effective written communication skills.
- An ability to work and manage issues independently.
- Knowledge of liability claims handling instructions.
- Knowledge of internal Claims Handling Instructions.
- Effective written communication skills.
- An ability to work and manage issues independently.
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.