This position is responsible for efficient operational work for International Air transportation cargo, and effective customer service for the various customers in all fields of data accuracy, order follow-up, shipping planning, track & tracing, vendor control, customs arrangement, and final billing & collect in properly manner and proactively
- Maintain & develop new opportunities with internal overseas office and external customers.
- Follow up customer’s request to resolve complaints and provide effective solutions.
- Minimize irregularity through data accuracy
- Improve customer satisfaction
- Shipping Order follow up
- Issue arrival notice or pre-alert
- Check out DMG and make a claim file accordingly
- Outgoing and incoming invoice processing.
- Implement collecting process of freight charges
- Controlling income and cost
Education & Experience
- Academic degree
- Prefer relevant working experience
- Ability to work effectively with deadliness
- Ability to quickly grasp concepts and workflows
Competencies & Skills
- English proficiency in writing and speaking
- Familiar with airfreight import process
- Hands on computer skills (MS Word & Excel) are pre-requisite.
- Strong initiate e to find ways to improve solutions, systems, and processes
Benefity:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Total Rewards Package
DB Schenker provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Employee Performance Bonus or Target Bonus
We offer an Employee Performance Bonus or a Target Bonus.
Lunch Meal Allowance
We offer Lunch Meal Allowance by KRW 150,000 per month.
Remote Allowance
We offer Remote Allowance by KRW 150,000 per month.
Commuting Allowance
We offer Commuting Allowance by KRW 150,000 per month.
Shuttle Bus
We offer Shuttle Bus.
Flexi Benefits
We offer a subsidy for external training, fitness, healthcare and medical checks up to KRW 1.2 mil. annum.
Retirement Pension (DC)
We offer a defined contribution retirement pension plan.
Retirement Award
We offer a retirement award for the retiring employee who serviced 5 years or longer.
Long service award
We offer long service award for 5, 10, 15, 20 & 25 years.
Group Term Life Insurance (AD&D)
We offer a group term life insurance for accidental death & disability, and disease death.
Subsidy for Children‘s Education
We offer a subsidy for Children`s Education fee for high school and university entrance (first child: 100%, second child: 50%, third child: 25%).
Gift for holidays
We offer gifts for lunar new year and chusok holidays.
Wellness Program
We offer resort condominiums and subsidy for hobby club activities.
About DB Schenker At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 77,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move. The Role This position is responsible for effective customer service and data accuracy, providing the best freight handling service to customers promptly and proactively.