- Respond to calls and email enquiries
- Activate/register shipments to system
- Co-ordinate/follow-up with customers and vendors for shipment/transport arrangement
- Arrange for customs clearance application
- Generate invoice for services
- Generate daily operations reports
- Update Track and Trace events
Accountabilities
- Efficient and timely replies to Customers Enquiries
- Efficient and smooth handling of shipments – prepare and send NOA, billing, input costs, track & trace events, updating of customers KPI, inputting of data to customers Operating system – (If any), permit declaration, and pre-alert to overseas stations
- Ensure proper closing of jobs
- Handle basic customers’ complaints
- Attend customer's meeting with sales or customer service, if required
- Adhere to customers’ SOP requirements
- Ensure prompt and accurate declaration/information to carrier, co-loader or Singapore customs
- Minimum GCE O’ Level
- Minimum 1 to 2 years of relevant experience in SeaFreight Industry is preferred but not required.
- MS Office skills in Excel
- Basic computer knowledge
- Good communication skills in English
At Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Singapore.