This position is responsible in supervising and leading the day to day customer services role and activities effectively. To ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Sea Import Department.
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and trace sea import files and reporting
- Use workflows on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely clients and service providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintain good relationships with suppliers (carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated
- Meet KPI standards in accordance with the Company's procedure
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
Benefity:
Professional Development
We’re strong believers in continual training and development for our people. After all, your success is our success.
Total Rewards Package
DB Schenker Malaysia provides a Total Rewards Package comprised of competitive wages, comprehensive benefits and reward systems.
Work-life Balance
Our vacation and leave policies reflect our belief in proper work-life balance.
Working Internationally
See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.
Employee Insurance Benefits
We provide comprehensive insurance package including Group Hospitalisation & Surgery (GHS), Group Personal Accident (GPA) & Group Term Life (GTL).
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
To be considered for this position you must have valid rights to work and live in Malaysia