Vaše úkoly
What will you enjoy doing (duties/tasks)
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
- Dunning & Collections Management for all levels of portfolio complexity, including Enterprise and Global Accounts;
- Communicate with customer to ensure timely collections of company receivables;
- Make recommendations for account hold/blocks based on credit status, account balance and customer's payment habit;
- Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes;
- Designs root cause analysis on major issues and incidents. Defines and executes corrective and preventive action plans and coordinates cross tower/functions projects
Požadavky
What will you enjoy doing (duties/tasks)
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators)
- Dunning & Collections Management for all levels of portfolio complexity, including Enterprise and Global Accounts;
- Communicate with customer to ensure timely collections of company receivables;
- Make recommendations for account hold/blocks based on credit status, account balance and customer's payment habit;
- Work with customers, sales and operations to resolve escalations and support dispute management process by timely identifying, qualifying and assigning disputes;
- Designs root cause analysis on major issues and incidents. Defines and executes corrective and preventive action plans and coordinates cross tower/functions projects
Benefity
Why You will Love DB Schenker
Many of our jobs come with great benefits and career path opportunities.
- Generous and additional vacation and yearly bonus schemes
- Financial savings and various insurance options
- Grocery & restaurant vouchers
- Flexible & hybrid working models
- Global & multicultural environment: Collaborate with colleagues all around the world.
- Language courses
- Mentorship, career program & development opportunities
Naše nabídka
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.