Responsibilities
- Achieves individual and team objectives set by SLA (Service Contracts) and KPI (Key Performance Indicators); knows and applies the process and procedures that needs to be applied;
- Manipulates and formats data in order to meet internal customer needs constantly;
- Extracts data from existing databases and calculates KPI’s based on business rules;
- Checks data accuracy and does quality checks of internal and customer reports; uses experience and judgement for data validation and elimination of eventual system and process errors; conducts internal follow ups and data validation with branches and operational teams around the globe;
- Checks discrepancies and wording/formatting/graphic errors;
- Documentation maintenance for existing processes, reflecting process changes or clarifications;
- Effective collaboration with business partners, actively engaging and participating in business review meetings (SLAs and KPIs);
- Preparing the analysis and intervention plans for addressing the deviation of business results from the KPIs (in case of deviations);
- Flexibility in approaching and solving problems for improving the quality and the services provided;
- Close collaboration with the Team Leader and prompt updates related to the delivery of the daily tasks/ work process;
- Respects the performance, quality and timeliness criteria, continuously striving for quality and service improvement;
- Handles other tasks and responsibilities as requested by the business needs, under the coordination of the Team Leader;
- Establishes the list of priorities based on individual portfolio considering the customers’ needs and agreed deadlines;
- Creates tickets in the ticketing platform in order to monitor the handled tickets and to bring efficiencies in calculating the performance indicator and volumes.
Qualifications
- Flexibility to react quickly and effectively on changing requirements and opportunities; ability to deliver against deadlines and to perform against multiple priorities and detailed tasks;
- Basic knowledge in MS Office and Customer Relationship Management tool (Sales Cloud, Excel, Word, Outlook, Databases, etc.);
- Fluent spoken and written English (academic qualification preferred);
- Other foreign language– Fluent spoken and written (only if required by the country/ business partner the sales Reporting service is offered to);
- Availability to travel for trainings, new scope transitions and/or business reviews;
- Good presentation skills;
- Excellent time management and tasks’ organizing abilities;
- Ability to work effectively in a customer/ service driven environment, both individually and as a team player;
- Ability to handle multiple tasks in the same time;
- Proactive attitude identifying possible issues and the corresponding solutions, including implementation of the solutions;
- Initiative spirit for continuous improvement of the processes, quality and efficiency;
- Internal motivation, enthusiasm, attention to detail, focus on delivering results;
- Basic knowledge in creating and handling multiple work tickets;
- Excellent communication skills (written and verbal), on direct and/or virtual collaboration with team members or business partners;
- Basic knowledge in logistic field (transportation types, transit times, shipper vs consignee);
- Basic knowledge of internal TMSs (MySchenkerLand, eSchenker, ProCarS, SBI).
Your aspirations are our priority.
Embark on a fulfilling career journey with DB Schenker GBS Bucharest today!
As part of the DB Schenker global logistics network, our service center in Bucharest plays a pivotal role in connecting the world. With services covering Finance and Accounting, Air and Ocean, and Business Support, we offer a diverse array of opportunities tailored to your unique talents and ambitions. But what truly sets us apart is our commitment to fostering a culture of growth and development.
At DB Schenker GBS Bucharest, your success is what matters to us.
Join us and discover what matters to you:
Attractive Compensation Package
- Annual performance-based bonus;
- Meal tickets, Cultural vouchers;
- Rewards & Recognition Program, Referral and Relocation bonuses;
- Christmas and Easter bonuses;
- Recognition of colleague improvement ideas (Ideas4SGBS).
Health & Well-being:
- Hybrid or remote work options (location-dependent);
- Private medical subscription with family discounts (children, spouse/ life partner);
- 4 short days per year (Leave Office Very Early);
- Birthday day off;
- Extra vacation days based on seniority;
- Discounts on products/services (WorldClass Gym, 7Card, Therme, Samsung, etc);
- Volunteering opportunities within the organization.
Personal & Professional Development:
- Mentoring program with access to Schenker Worldwide network;
- E-Learning platform for continuous learning;
- Promote-from-within career growth culture, giving our colleagues the opportunity to grow their career.